Terms and Conditions

Terms and Conditions Retiro Turismo Rural LDA

These terms and conditions apply to all bookings and are binding for both guests and Retiro Turismo Rural Lda. Making a reservation means that the client accepts these conditions for himself and his passenger(s).

Tariffs

All prices listed on the websites of Retiro Turismo Rural Lda are in euros and includes the applicable VAT rate in Portugal. The municipalities of Tábua and Oliveira do Hospital do not charge a tourist tax.

Booking, payment and cancellation policy rental accomodations

Reservations are considered confirmed when a deposit of 50% of the total is received within 14 days of initial booking. The total invoice needs to be paid in full six weeks prior to arrival. If your reservation is made within the required six weeks prior to arrival, then the total amount needs to be paid in full when you book in order to consider it confirmed. The method of payment is send to you by email.

In case of no show, earlier than planned departure or cancellation, payed deposits will not be refunded. Therefore it could be advisable to take a travel or cancellation insurance.

COVID guarantee for bookings in 2021

Because no one can predict what the situation around the COVID-19 virus will be in 2021, an additional guarantee applies if the booking has to be canceled in the following cases:

  1. There is a negative travel advice from the Foreign Affairs Department of the UK for the Coimbra region during the booked holiday period;
  2. Due to a measure of the Portuguese government the holiday must be canceled;
  3. If the trip turns out to be impossible on the planned travel date due to closed borders in the transit countries Belgium, France or Spain or in case of flight restrictions to Portugal.

If the holiday has to be canceled before arrival for one of these reasons, we will offer you the option to rebook the reservation. You may rebook once to another period at the then current rental rate and based on availability. This right to rebook may also be transferred to others.

If you cannot / do not want to rebook, we will refund 100% of the payments within 7 days.

Reservations/payments campsite

Reservations of pitches on our campsite can be done by email or telephone. Depending on the length of your reservation and the season we can ask for a deposit of 50% to consider your reservation confirmed. All other payments can be done at arrival in cash or by card.

Smoking/Open fire

In dry summers Portugal is regularly confronted with wildfires. Therefore, open fire, barbecueing on charcoal and walking while smoking are strictly forbidden on our quinta in summer months or other periods of elevated risk. We demand that our detailed instructions to this subject are to be followed strictly without any discussion. Violators will be asked to leave the quinta imediately.

No damage deposit

Because we adhere to the principle “give confidence = gain confidence” we don’t ask for a damage deposit. We trust you to report any damage to our property and inventory fairly and take your responsibility in case a compensation would be appropriate.

Liability

Retiro Turismo Rural Lda is not responsible for damages, losses, theft or injuries during your stay on our site or using the facilities.

Applicable law and complaints procedure

On these terms and conditions the Portuguese law is applicable. Upon request, you can file a formal complaint using our “Livro the Reclamações”.